Client Service

Business Acumen Matters
Brokerage Ops Business Acumen Matters
Two human resource experts explain how a deeper understanding of the business ca...
November 29, 2018
All Abroad!
Health+Benefits All Abroad!
Here’s a playbook for the first conversation when helping clients expand overs...
October 31, 2018
Creating Career Pathways
Brokerage Ops Creating Career Pathways
The Campbell Group revamped its hiring process and team structure to make a clea...
October 31, 2018
IDD and the Pursuit of Clients’ Happiness
Industry IDD and the Pursuit of Clients’ Happiness
Now in force, the new EU directive will require better coordination among broker...
October 31, 2018
Accelerating Change
Industry Accelerating Change
Q&A with Ingo Weber, Co-founder and Group CEO, Digital Insurance Group
September 27, 2018
Agency Streamlining
Brokerage Ops Agency Streamlining
Q&A with Reid Holzworth, Founder and CEO, TechCanary
July 18, 2018
Relationship Management
Brokerage Ops Relationship Management
Several crucial tools can strengthen the agency-carrier relationship.
July 18, 2018
Technology Driven
Industry Technology Driven
Q&A with Ted Devine, CEO of Insureon
January 24, 2018
A New Perspective
Industry A New Perspective
A summer internship at an insurance brokerage changed my view of what a broker r...
November 30, 2017
Water Wheels
P&C Water Wheels
Harvey may have destroyed a million vehicles. Now what?
October 27, 2017